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Public service staff share success stories
A new booklet launched today showing the vital role front line staff play in improving public services will be distributed to 30,000 senior managers across the public sector.
The publication ‘Leading from the Front Line’ contains a number of relevant case studies from across the country.
The Prime Minister’s Adviser on Public Service Reform Wendy Thomson said:
“Leading from the Front Line highlights the good work happening on the ground - where it really counts for customers and communities. It is services like these, led by committed people that are setting the pace on reform and best practice.”
The critical role of front line staff was reflected also reflected by the Charter Mark awards ceremony. The awards promote choice, flexibility and innovation in public service.
The 2002 Charter Mark Award Ceremony acknowledged 790 public service winners for excellence in customer services. Over 2,400 public sector organisations are now recognised by the scheme.
Both the booklet and the awards encourage public sector leaders to share their ideas and best practice.
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